Chicago's #1 Decorative Concrete Coating Supplies, Equipment & Training Company

Shipping Policy

** We Do Not Guarantee Safe Delivery **

All sales are final! No returns on any liquid products (No exceptions). If a return is authorized on any products, a 10% restocking fee will be charged.

A non-refundable 4% card convenience fee will be applied to your order when cards are used.
If you pay cash/check you will not be charged the card convenience fee.

Any returned check will be subject to a non-refundable $40 fee.

  1. Our terms are F.O.B. shipping point. The responsibility for damage in transit is the carrier’s whether it is visible for concealed damage.
  2. Inspect your shipment immediately. Insist that visible damage be indicated on the freight bill.
  3. Open your shipment immediately and inspect for concealed damage.
  4. In case of damage, notify the delivering carrier immediately. Request that inspection be made. Make a phone call to the carrier and confirm with a written request.
  5. Epoxy Depot Chicago takes every precaution to ensure safe arrival, but our responsibility ceased when the shipment was handed over to the carrier.
  6. Claims for damages must be made by you as soon as possible to the carrier.
 

** DO NOT RETURN MERCHANDISE WITHOUT OUR RETURN LABEL. **

** RETURNED MERCHANDISE WILL NOT BE ACCEPTED BY US FROM THE CARRIER UNLESS A RETURN LABEL HAS BEEN ISSUED BY EPOXY DEPOT CHICAGO. **

** EPOXY DEPOT CHICAGO IS NOT RESPONSIBLE FOR ANY PARTS OR SHIPPING CHARGES RELATED TO AN ORDER WITHOUT A PHYSICAL COPY OF THE INVOICE. **