Chicago's #1 Decorative Concrete Coating Supplies, Equipment & Training Company

Refund & Returns Policy

Last updated: May 1, 2024

Thank you for shopping at Epoxy Depot Chicago.

If for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the TermsFeed Return and Refund Policy Generator.

The following terms are applicable for any products that You purchased with Us.


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Epoxy Depot Chicago, 2104 Oak Leaf St Unit A/B, Joliet, IL, USA.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Epoxy Depot Chicago, accessible from
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for canceling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email:
  • By phone number: 815-977-9555

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

All sales are final! No returns on any liquid products (No exceptions). If a return is authorized on any products, a 10% restocking fee will be charged.

A non-refundable 4% card convenience fee will be applied to your order when cards are used.
If you pay cash/check you will not be charged the card convenience fee.

Any returned check will be subject to a non-refundable $40 fee.

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days.
  • The Goods are in the original packaging.
  • All returned material is subject to a 20% restocking fee.
  • There will be a $45.00 service charge on all returned checks.
  • Returns made within 14 days of purchase with a receipt will receive a refund after inspection.
  • Returns after 14 days or without a receipt will only receive store credit after inspection.
  • All returns must be unopened and in good condition.
  • All returns must have a return label that has been issued by Epoxy Depot Chicago.

Epoxy Depot Chicago reserves the right to refuse any returns for any reason.

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly, or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.



In case of damage, notify the delivering carrier immediately. Request that inspection be made. Make a phone call to the carrier and confirm with a written request.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:

2104 Oak Leaf St Unit A/B
Joliet, IL

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail delivery service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery. We also will not accept delivery from a carrier without a return label issued by Epoxy Depot Chicago.


If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email:
  • By phone number: 815-977-9555